FAQ - FREQUENTLY ASKED QUESTIONS
Our shoe sizes fit as indicated. If you have shoe size 37, please choose shoe size 37. If you have an intermediate size, always choose the larger shoe number (for example, 37.5 order 38) Please take a look at our range of different boot sizes in our product images.
Your order will be processed within 1 working day (Monday to Friday) and weekend orders will be processed on Monday.
Our boots are shipped directly from our headquarters in Telfs – Austria. All packages are insured and are delivered worldwide free of charge via our shipping partner, Österreichische POST AG! Express delivery (EMS) possible for a surcharge – just ask us!
The shipping happens within one working day from payment receipt (Monday to Friday) and with payment received on the weekend the shipping happens on the following Monday. The usual delivery time in the EU is about 3 to 4 working days, for UK about 4 to 6 working days und for international shipping 12-15 working days.
Yes, but please make sure that your Packstation can handle 53X13X33cm packages.
Yes, you can specify an alternative delivery address in the ordering process.
A direct collection or fitting of several boot models in our headquarters in Telfs Austria is, of course, possible by prior appointment. Please make an appointment by e-mail: shop@arolloboots.com or by phone 0043- (0) 6648724107
If the boots do not fit, you have a 14-day right of withdrawal—you can either choose a different size or receive a refund of the purchase price as soon as the return has been received at our warehouse. The return address is: AROLLO BOOTS – MMProducts International Trading KG, Sagl 2a, 6410 Telfs. The return must be sent in the original packaging, so please do not attach any shipping labels to the shoe box!
We provide following payment methods: PayPal, Visa, Mastercard, Sofortüberweisung, Payment with international bank transfer to our account at Tiroler Sparkasse
We process only genuine leather in the highest quality and no PVC or leather imitation.
Yes we also offer custom tailoring. See: customized fit